WRITTEN LIMITED WARRANTY
"AMP" warranty to you, the original purchaser, that for the stated warranty term, "AMP" will repair any piece of furniture, which is defective in material or workmanship. To exercise your rights under the warranty, you must submit the original sales receipt when making a claim.
The "warranty period" begins when the product/furnishing is completed. If you notice a manufacturing defect, it is important for you to promptly notify "AMP".
After notification of a claim, it may be necessary for "AMP" to arrange for an inspection of your furniture to determine whether or not a manufacturing defect exists. These are your exclusive remedies under "AMP" warranty.
Please see below for specific warranty coverage.
Workmanship: All Residential Workmanship* is warranted for 1-year, and Commercial Workmanship is warranted for 3-months.
Cushion Cores: Depending on the manufacturer, cushion cores may not be warranted. Subsequently, "AMP" will extend to the customer, the manufacturer’s warranty (if applicable). The manufacturer’s warranty typically covers the cushion core against loss of resiliency. Loss of resiliency does not include any slight softening of a cushion or the flattening of the fiber top.
Fabric: Depending on the manufacturer, fabric may not be warranted. The manufacturer’s warranty typically covers the fabric against breakdown, seam slippage, pilling (unless pilling is a natural characteristic), shrinkage, nap loss and dye transfer.
Shipping: The original purchaser must arrange for shipping of the product to us for repair/replacement. Any shipping charges are to be paid for by the original purchaser.
Work Order: Any and all claims must be approved by "AMP" before any warranty claims will be processed. In order for a claim to proceed, a "work-Order" must be generated. The person making the claim (the original purchaser), must sign and date the work-order before any work will commence on the claim.
LIMITATIONS AND EXCLUSIONS
While "AMP" believes its warranty is a good one, there are some limits to it. The following things will limit or exclude coverage under this warranty.
"AMP" makes no implied warranties of merchandise or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. By "implied warranties" "AMP" means warranties that the law sometimes implies to have been given by the seller even though they are not set out in writing.
Household Use: This warranty applies only when you have purchased a newly reupholstered, or new furnishing from "AMP", for your own normal indoor household use (including use as a gift to another for household purposes) and not for resale or commercial use, which includes rental, business, and institutional or other non-residential use.
Improper Care and Use: Your furniture requires some routine maintenance. Please take care to treat your furniture like the fine product it is. Proper care and use are essential to preserving your rights under this warranty. "AMP" will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your "AMP" product is damaged by the use of detergents, abrasives or other harsh cleaning agents.
Accidents, Abuse and Normal Wear and Tear
This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.
Any product modification by dealer, consumer, or other parties not authorized by "AMP" will void this warranty.
Consequential or Incidental Damages
"AMP" will not be liable for consequential damages. By this "AMP" means any loss, expense, or damage other than to the furniture that may result from a defect in the furniture.
*In all cases where the customer has provided their own materials (C.O.M.), the warranty on workmanship will be evaluated at time of claim. If an "AMP" representative determines that the cause for the claim was due to integrity breakdown of the clients own fabric, the "warranty" will be voided.
YOUR WARRANTY RIGHTS
This warranty gives you specific legal rights, and you may also have other rights, which vary, from province to province. Except for such other rights, the remedies provided under this warranty state the limit of "AMP's" responsibilities.
back to top